Saturday, February 23, 2008

Lotus Notes: Unable to Disable Mail Rule

In order to repair the current rules: Disable all rules and then re-enable them from bottom to top.

1. Create two dummy rules. One could be moving mails to a folder while another deleting new mails from certain users etc.
2. Create back the original forwarding rules that the user claims cannot work.
3. Check to ensure all rules are working now.
4. Disable all rules and then re-enable them from bottom to top.
5. Then only disable the forwarding rule.

Friday, February 1, 2008

Lotus Notes: The internet service certificate is not trusted

"The internet service certificate is not trusted. Do you want to take corrective action now (ie. retrieve service certificate and decide whether to trust it)?"
You are prompted with this message because your Lotus Notes client does not have a cross-certificate to this specific certificate.

To create a cross-certificate, please follow the steps below:
1) Select the Yes button in the 1st prompt.
2) Select the Connect button at the Retrieve Service Certificate box.
3) Select Cross Certify button at the Cross Certify box.

This need to be done once only (for one uncrossed- certificate). You can open the email now without any message prompts.